Privacy Policy

Who are we?

This website www.Billingtons.co.uk (the “Website”) is owned and operated by The Silver Spoon Company, a division of British Sugar Plc. (registered in [England and Wales] under company number 00315158)) (called in this notice “we”, “our” or “us”).

Purpose of this notice

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.

It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.

What personal data do we collect?

Site traffic data and information about your computer

How do we use this data?

When you browse our Website, we use cookies to collect:

  • Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.
    • We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.
    • We use a third party, Google Analytics, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website;
  • Information about your computer; this includes your IP address, operating system, browser type, device type, domain names, acces times and referring web site addresses.
    • We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
    • We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you
    • We do not use this information in any way that would identify you personally.

We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. Further information about DNT can be found at https://allaboutdnt.com.

For more information about how we use cookies on our Website, see our Cookies Policy https://www.billingtons.co.uk/cookie-policy/

How long do we keep this information for?

We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete user browsing information every 12 months.

Who do we share this information with?

We share information about visitors to our Website with service providers who help us administer and manage the Website.

Where do we transfer this information to?

Information we collect about your use of our Website is stored within, and not transferred outside of, the European Economic Area.

Information you send us

How do we use this data?

You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

General enquiries about our recruitment procedures are welcome but we are not able to consider CVs or job applications sent to us via this Website. If you do use this Website to send us this type of information, it will be securely deleted on receipt

How long do we keep this information for?

We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 12 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.

Who do we share this information with?

We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

  • we have your permission;
  • we are required to do so by law;
  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
  • this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?

Information you send us via our Website is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). We protect your privacy by ensuring our service provider(s) are registered with the EU-US Privacy Shield. If you require further information about these safeguards, please contact us https://www.billingtons.co.uk/contact-us/

Information you give us when you enter a competition, prize draw, or promotion

How do we use this data?

You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you enter a competition, prize draw or promotion you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary in order for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our products and services.

If you do enter a competition, prize draw or promotion we will use the personal data you provide :

  • to provide you with specific information about our products and services where you request this;
  • to improve our understanding of the needs and interests of our customers and contacts; and
  • to notify you about changes to our services

When we use your personal data for these purposes, we do so for our legitimate business interests in developing and promoting our goods and services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time.

We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

If you provide us with your information in connection with a competition entry, prize draw or promotion, we will use this to administer our competition, to communicate competition results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our competition rules.

How long do we keep this information for

Information we hold for market research purposes is not usually held in a form that will identify you for longer than 12 months.

Information we hold in connection with the management of competitions, prize draws, and promotions is usually held for 12 month.

Who do we share this information with?

We share this data where necessary with our suppliers, service providers and professional advisers1.

Otherwise we will not share your information with any third party unless:

  • we have your permission;
  • we are required to do so by law;
  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
  • this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?

Information we collect when you enter a competition, prize draw, promotion or complete a survey is stored within, and not transferred outside of, the European Economic Area.

Your Rights

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights you should contact us https://www.billingtons.co.uk/contact-us/

Contacting us and your rights of complaint

Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to Data Protection Coordinator at The Silver Spoon Company, Western House, Lynchwood Business Park, Peterborough, PE2 6BP.

If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

This privacy notice was last updated on April 2018

1 Any additional recipients should be identified here e.g. partners involved in competition, prize draw, or promotion

PROMOTIONAL TERMS & CONDITIONS

Entry Process

  1. The promotion is open to residents of United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man and the Channel Islands only, excluding employees and their immediate families of Billington’s, their agents, or anyone else professionally connected with the promotion.
  2. Participants must be 16 years or over.
  3. Closing time and date for receipt of applications is 11.59pm on 31.03.2014.
  4. The item is an I’ve been baking with Billington’s cake tin. The item is 230mm x 230mm x 100mm in size and made from foodsafe tinplate.
  5. To claim a limited edition cake tin, go to www.Billingtons.co.uk and enter two unique codes and complete the required fields on the form. See information about promotional codes below. A full postal address is required together with a contact email address. Postage is included.
  6. Please retain labels with the codes for verification.
  7. Once a claim has been successfully made, the consumer will receive a confirmation email.
  8. Claims via Billington’s for limited edition cake tin are limited to one per household which will be verified by house number and postcode. If more than one claim is received from the same all additional claims will be disqualified.

Promotional Codes

  1. Promotional codes can be found on the following promotional packs of Billington’s products:
    1. Billington’s Natural Unrefined Cane Sugar Light Muscovado 500g
    2. Billington’s Natural Unrefined Cane Sugar Dark Muscovado 500g
    3. Billington’s Natural Unrefined Cane Sugar Molasses 500g
  2. Promotional codes can be located on the back page of the on-pack leaflet.
  3. Only valid promotional codes will be accepted. All codes are subject to verification. Codes may not be sold or exchanged. Other manufacturer's references or printing errors do not constitute codes. Each valid promotional code can only be entered once.
  4. If you are unable to read your promotional code on pack, or it is incomplete, please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday.

Cake tins

  1. All cake tins will be delivered within 28 days of completed order.
  2. If you have any problems or your cake tin is damaged upon arrival please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997 within 28 days of receipt. Our lines are open from 9am – 5pm, Monday to Friday.

General

  1. If there is any reason to believe that there has been a breach of these Terms and Conditions, the Promoter may, at its sole discretion refuse to accept a claim. The Promoter will be the final arbiter in any decisions and these will be final and binding and no correspondence will be entered into.
  2. For any further information or queries about this promotion please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday. Please note that this helpline is dedicated to responding to queries about this promotion only.
  3. No cash or other alternative available in whole or in part except owing to circumstances outside the reasonable control of the promoter, the promoter reserves the right to substitute a suitable alternative of equal or greater value.
  4. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:
    • Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
    • Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this promotion.
    • Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion.
    • Inaccessibility or unavailability of the internet or the website or any combination thereof.
    • Any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion
    • Any damages or injuries due to the misuse of the cake tin or the user’s negligence or misconduct

Promoter: Billington's, Sugar Way, Peterborough, PE2 9AY. Claims should not be sent to this address.

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Frequently Asked Questions

The Promotion

What is the Billington’s ‘FREE Limited Edition Cake Tin’ promotion?

From 01/09/2013 to the 31/03/2014, Billington’s is offering you the chance to claim a free cake tin with two codes from promotional packs

To claim, simply go to www.billingtons.co.uk to enter two codes (printed on the final page of on-pack leaflet) from promotional packs of Billington’s Sugar (look out for the ‘Free Limited Edition Cake Tin’ flash on the front of pack).

Claims are limited to 1 per household or stated email address; two codes will give you one cake tin. There is one code per pack. Each code can only be used once.

Which product is the promotion available on?

You’ll find printed on codes on the final page of on-pack leaflet stickered to the front of promotional packs while stocks last:

  • Billington’s Light Muscovado 500g
  • Billington’s Dark Muscovade 500g
  • Billington’s Molasses 500g
I’ve got my pack, but I can’t find my code?

Codes can be found printed on the final page of the leaflet stickered to the front of promotional packs of Billington’s Sugar.

When does the promotion take place?

The Free Limited Edition Cake Tin offer is available from 01/09/2013 until midnight on 31/03/2014.

I’ve got two promotional packs but there is nothing on the website

The promotion is available until 31/03/2014.

Code problems

There is no code on my Billington’s pack. What should I do?

First double-check that the pack is a promotional “Free Limited Edition Cake Tin” pack.

Codes are 8 digits long and can be found printed on the final page of the leaflet stickered to the front of promotional packs.

If you have your leaflet but are still unable to find your code or can’t read it, please call the consumer helpline on 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

How many codes can I enter?

Claims for the Billington’s Cake Tin are limited to 1 per household per email address.

What if my code is not working?

Check the code you have entered matches the one that appears on your promotional Billington’s pack (please note that codes can only be used once). Should the problem persist, please call 01296 717997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

I can’t read the code on the pack – what should I do?

Please call us on 01296 717 997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

Entry to the promotion

How do I enter?

To claim your Billington’s Cake Tin, enter two unique 8 character codes found on promotional 500g packs of Billington’s Sugar at www.billingtons.co.uk

Are there any age restrictions?

Participants must be 16 years or over.

Can I participate if I live outside of United Kingdom, the Republic of Ireland, the Isle of Man or the Channel Islands?

Unfortunately not. You cannot participate in this promotion if you live outside of the United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man or the Channel Islands.

Do I need to keep the packaging from the product?

Yes, please keep hold of your pack labels for the purposes of verification should there be any problems with your claim.

Who can I call if I am having problems participating in this promotion?

For all promotional queries, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

Using the website

How will I know if my code has been entered successfully?

If your code has been entered successfully, you will be taken through to the next stage of the claim process to enter your details.

If there is a problem with the code you have entered you will be advised of this on-screen.

How will I know that my claim has been processed fully?

When your claim has been fully processed you will see a thank you page letting you know when you can expect your cake tin to be delivered.

A confirmation email will also be sent to the email address you submitted as part of your claim. This will confirm your order.

What are the minimum entry requirements?

In order to claim a cake tin online, you must provide your full name, date of birth, a valid email address and your daytime delivery address.

Do I need an email address to enter?

Yes. In order to validate your claim for a free Billington’s cake tin you must have a valid email address.

Billington’s Cake Tin

What is the Billington’s Cake Tin?

The Billington’s Cake Tin is a 230mm square x 100mm high foodsafe tinplate cake tin.

Is there an alternative gift on offer?

No, there is no cash or alternative gift available.

When will my Billington’s Cake Tin be delivered?

The Promoter will despatch all cake tins within 28 days the successful claim to the address provided during entry at www.billingtons.co.uk

In the event that there are any queries raised regarding delivery information the Promoter may need to contact the participant. Participants should therefore provide an email address when claiming on which they are happy to be contacted if necessary.

Can you arrange for the cake tin to be sent to a different address?

No. Cake tins can only be posted to the address provided when claimed on www.billingtons.co.uk

My cake tin is damaged, what can I do?

If your Cake Tin arrives damaged, please call 01296 717 997. Please note, we may ask you to send the damaged cake tin back to us before sending a replacement. Our lines are open from 9am to 5pm, Monday to Friday.

My cake tin hasn’t arrived yet, what can I do?

Firstly please check your confirmation email and the date by which your cake tin will be delivered.

If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.}If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

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