Cookie Policy

What are cookies?

A cookie is a data file, which often includes a unique identifier, that is sent to your browser from a web server and is then stored on the hard drive of the device you are using to browse the website. Each website you visit can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access cookies it has already sent to you, not cookies sent to you by other sites.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences. Please be aware that blocking cookies may affect the functionality of the website.

How we use cookies

You can find more information about the types of cookies we use and the purposes for which we use them in the table below:

Category 1: Strictly Necessary Cookies
These are required for the operation of a website. Examples are cookies used for online shopping baskets or to protect against fraud. Notice for users:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: Analytical/ Performance Cookies
These cookies collect information about how visitors use a website (for example, as part of Google Analytics or Omniture) Notice for users:
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information that these cookies collect is aggregated and, therefore, anonymous. It is only used to improve how a website works.
Category 3: Functionality Cookies
These are used to recognise users when they return to a website. They remember user choices and enable the personalisation of content. Notice for users:
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: Targeting Cookies
These cookies record a user’s visit to a website, the individual pages visited and the links followed. This collection of browsing habits is used to deliver more relevant adverts to the user. Notice for users:
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation..
Category 5: Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. Notice for users:
These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

How to control and delete cookies

If you wish to restrict or block the cookies which are set on the Site (or, indeed, on any other website) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, visit http://www.allaboutcookies.org/ for comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.

Be aware that restricting cookies may affect your ability to navigate and use our Website.

Contact us & your rights of complaint

Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to Data Protection Coordinator at The Silver Spoon Company, Western House, Lynchwood Business Park, Peterborough, PE2 6BP.

You have the right to make a complaint to the UK Information Commissioners’ Office (‘ICO’) or to seek a remedy through the courts if you believe that your rights have been breached.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your information, you can report it to the ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

PROMOTIONAL TERMS & CONDITIONS

Entry Process

  1. The promotion is open to residents of United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man and the Channel Islands only, excluding employees and their immediate families of Billington’s, their agents, or anyone else professionally connected with the promotion.
  2. Participants must be 16 years or over.
  3. Closing time and date for receipt of applications is 11.59pm on 31.03.2014.
  4. The item is an I’ve been baking with Billington’s cake tin. The item is 230mm x 230mm x 100mm in size and made from foodsafe tinplate.
  5. To claim a limited edition cake tin, go to www.Billingtons.co.uk and enter two unique codes and complete the required fields on the form. See information about promotional codes below. A full postal address is required together with a contact email address. Postage is included.
  6. Please retain labels with the codes for verification.
  7. Once a claim has been successfully made, the consumer will receive a confirmation email.
  8. Claims via Billington’s for limited edition cake tin are limited to one per household which will be verified by house number and postcode. If more than one claim is received from the same all additional claims will be disqualified.

Promotional Codes

  1. Promotional codes can be found on the following promotional packs of Billington’s products:
    1. Billington’s Natural Unrefined Cane Sugar Light Muscovado 500g
    2. Billington’s Natural Unrefined Cane Sugar Dark Muscovado 500g
    3. Billington’s Natural Unrefined Cane Sugar Molasses 500g
  2. Promotional codes can be located on the back page of the on-pack leaflet.
  3. Only valid promotional codes will be accepted. All codes are subject to verification. Codes may not be sold or exchanged. Other manufacturer's references or printing errors do not constitute codes. Each valid promotional code can only be entered once.
  4. If you are unable to read your promotional code on pack, or it is incomplete, please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday.

Cake tins

  1. All cake tins will be delivered within 28 days of completed order.
  2. If you have any problems or your cake tin is damaged upon arrival please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997 within 28 days of receipt. Our lines are open from 9am – 5pm, Monday to Friday.

General

  1. If there is any reason to believe that there has been a breach of these Terms and Conditions, the Promoter may, at its sole discretion refuse to accept a claim. The Promoter will be the final arbiter in any decisions and these will be final and binding and no correspondence will be entered into.
  2. For any further information or queries about this promotion please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday. Please note that this helpline is dedicated to responding to queries about this promotion only.
  3. No cash or other alternative available in whole or in part except owing to circumstances outside the reasonable control of the promoter, the promoter reserves the right to substitute a suitable alternative of equal or greater value.
  4. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:
    • Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
    • Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this promotion.
    • Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion.
    • Inaccessibility or unavailability of the internet or the website or any combination thereof.
    • Any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion
    • Any damages or injuries due to the misuse of the cake tin or the user’s negligence or misconduct

Promoter: Billington's, Sugar Way, Peterborough, PE2 9AY. Claims should not be sent to this address.

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Frequently Asked Questions

The Promotion

What is the Billington’s ‘FREE Limited Edition Cake Tin’ promotion?

From 01/09/2013 to the 31/03/2014, Billington’s is offering you the chance to claim a free cake tin with two codes from promotional packs

To claim, simply go to www.billingtons.co.uk to enter two codes (printed on the final page of on-pack leaflet) from promotional packs of Billington’s Sugar (look out for the ‘Free Limited Edition Cake Tin’ flash on the front of pack).

Claims are limited to 1 per household or stated email address; two codes will give you one cake tin. There is one code per pack. Each code can only be used once.

Which product is the promotion available on?

You’ll find printed on codes on the final page of on-pack leaflet stickered to the front of promotional packs while stocks last:

  • Billington’s Light Muscovado 500g
  • Billington’s Dark Muscovade 500g
  • Billington’s Molasses 500g
I’ve got my pack, but I can’t find my code?

Codes can be found printed on the final page of the leaflet stickered to the front of promotional packs of Billington’s Sugar.

When does the promotion take place?

The Free Limited Edition Cake Tin offer is available from 01/09/2013 until midnight on 31/03/2014.

I’ve got two promotional packs but there is nothing on the website

The promotion is available until 31/03/2014.

Code problems

There is no code on my Billington’s pack. What should I do?

First double-check that the pack is a promotional “Free Limited Edition Cake Tin” pack.

Codes are 8 digits long and can be found printed on the final page of the leaflet stickered to the front of promotional packs.

If you have your leaflet but are still unable to find your code or can’t read it, please call the consumer helpline on 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

How many codes can I enter?

Claims for the Billington’s Cake Tin are limited to 1 per household per email address.

What if my code is not working?

Check the code you have entered matches the one that appears on your promotional Billington’s pack (please note that codes can only be used once). Should the problem persist, please call 01296 717997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

I can’t read the code on the pack – what should I do?

Please call us on 01296 717 997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

Entry to the promotion

How do I enter?

To claim your Billington’s Cake Tin, enter two unique 8 character codes found on promotional 500g packs of Billington’s Sugar at www.billingtons.co.uk

Are there any age restrictions?

Participants must be 16 years or over.

Can I participate if I live outside of United Kingdom, the Republic of Ireland, the Isle of Man or the Channel Islands?

Unfortunately not. You cannot participate in this promotion if you live outside of the United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man or the Channel Islands.

Do I need to keep the packaging from the product?

Yes, please keep hold of your pack labels for the purposes of verification should there be any problems with your claim.

Who can I call if I am having problems participating in this promotion?

For all promotional queries, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

Using the website

How will I know if my code has been entered successfully?

If your code has been entered successfully, you will be taken through to the next stage of the claim process to enter your details.

If there is a problem with the code you have entered you will be advised of this on-screen.

How will I know that my claim has been processed fully?

When your claim has been fully processed you will see a thank you page letting you know when you can expect your cake tin to be delivered.

A confirmation email will also be sent to the email address you submitted as part of your claim. This will confirm your order.

What are the minimum entry requirements?

In order to claim a cake tin online, you must provide your full name, date of birth, a valid email address and your daytime delivery address.

Do I need an email address to enter?

Yes. In order to validate your claim for a free Billington’s cake tin you must have a valid email address.

Billington’s Cake Tin

What is the Billington’s Cake Tin?

The Billington’s Cake Tin is a 230mm square x 100mm high foodsafe tinplate cake tin.

Is there an alternative gift on offer?

No, there is no cash or alternative gift available.

When will my Billington’s Cake Tin be delivered?

The Promoter will despatch all cake tins within 28 days the successful claim to the address provided during entry at www.billingtons.co.uk

In the event that there are any queries raised regarding delivery information the Promoter may need to contact the participant. Participants should therefore provide an email address when claiming on which they are happy to be contacted if necessary.

Can you arrange for the cake tin to be sent to a different address?

No. Cake tins can only be posted to the address provided when claimed on www.billingtons.co.uk

My cake tin is damaged, what can I do?

If your Cake Tin arrives damaged, please call 01296 717 997. Please note, we may ask you to send the damaged cake tin back to us before sending a replacement. Our lines are open from 9am to 5pm, Monday to Friday.

My cake tin hasn’t arrived yet, what can I do?

Firstly please check your confirmation email and the date by which your cake tin will be delivered.

If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.}If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

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