Cookie Policy

Cookie Policy

By using the Site, you agree to our use of cookies.

What are cookies?

Cookies are small text files placed on your computer by websites and occasionally by emails. They provide useful information to companies like Billington’s, which helps in all sorts of ways. For you, it means you can use the site (www.billingtons.co.uk) (the “Site”) more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from Billington’s.

For us, cookies help us to understand how our customers interact with our sites so we can make improvements.

We use one type of cookie on the Billington’s website

Cookies set by Third Parties (Google Analytics / Twitter)

Google Analytics is used on all pages of the Site, to make sure the Site is meeting the needs of the people who visit it. These cookies are used to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site.

These cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they have visited.

Details of these cookies can be found below:

 

Name

Description

Default Expiration

__utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years

__utmb

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

__utmc

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

End of browser session

__utmz

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

6 months from set/update

__utmv

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

guest_id

This cookie is used to identify you to twitter, if you do not have a twitter account or never accessed the twitter.com website directly then twitter will assign you a unique code to track your visit to the Twitter feed. Twitter has the ability to track surfing habits (on Tweet button enabled websites) of users that have no Twitter account and have never visited a Twitter website before. When using the same browser to create an account at Twitter afterward this collected data of the past can theoretically be linked to the freshly created profile. MODERATELY INTRUSIVE (USER IDENTIFIABLE INFORMATION CAPTURED)

2 years from set/update

Referrers, IP addressees and environment variables

A “referrer” is the information passed along by a web browser that references the Web URL you linked from, and it is automatically gathered by our Web server. This information is used by The Billington’s Company to identify broad demographic trends that may be used to provide information tailored to your interests.

IP addresses are automatically gathered by our web server. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. You will not be personally identified from this information.

Environment variables we gather include time, type of web browser being used, the operating system/platform, and CPU speed. This information is used only for broad demographic information. This information is used by us in identifying broad demographic trends and may be used to provide information tailored to your interests.

How to block cookies

You can block any cookies from any website through your browser settings, which can be adjusted to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of the Site. For more information about how to disable cookies in your browser please visit www.allaboutcookies.org.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You’ll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.

To find out about how we use your personal information, please see our Privacy Policy.

PROMOTIONAL TERMS & CONDITIONS

Entry Process

  1. The promotion is open to residents of United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man and the Channel Islands only, excluding employees and their immediate families of Billington’s, their agents, or anyone else professionally connected with the promotion.
  2. Participants must be 16 years or over.
  3. Closing time and date for receipt of applications is 11.59pm on 31.03.2014.
  4. The item is an I’ve been baking with Billington’s cake tin. The item is 230mm x 230mm x 100mm in size and made from foodsafe tinplate.
  5. To claim a limited edition cake tin, go to www.Billingtons.co.uk and enter two unique codes and complete the required fields on the form. See information about promotional codes below. A full postal address is required together with a contact email address. Postage is included.
  6. Please retain labels with the codes for verification.
  7. Once a claim has been successfully made, the consumer will receive a confirmation email.
  8. Claims via Billington’s for limited edition cake tin are limited to one per household which will be verified by house number and postcode. If more than one claim is received from the same all additional claims will be disqualified.

Promotional Codes

  1. Promotional codes can be found on the following promotional packs of Billington’s products:
    1. Billington’s Natural Unrefined Cane Sugar Light Muscovado 500g
    2. Billington’s Natural Unrefined Cane Sugar Dark Muscovado 500g
    3. Billington’s Natural Unrefined Cane Sugar Molasses 500g
  2. Promotional codes can be located on the back page of the on-pack leaflet.
  3. Only valid promotional codes will be accepted. All codes are subject to verification. Codes may not be sold or exchanged. Other manufacturer's references or printing errors do not constitute codes. Each valid promotional code can only be entered once.
  4. If you are unable to read your promotional code on pack, or it is incomplete, please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday.

Cake tins

  1. All cake tins will be delivered within 28 days of completed order.
  2. If you have any problems or your cake tin is damaged upon arrival please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997 within 28 days of receipt. Our lines are open from 9am – 5pm, Monday to Friday.

General

  1. If there is any reason to believe that there has been a breach of these Terms and Conditions, the Promoter may, at its sole discretion refuse to accept a claim. The Promoter will be the final arbiter in any decisions and these will be final and binding and no correspondence will be entered into.
  2. For any further information or queries about this promotion please contact the Billington’s Cake Tin Promotion consumer helpline via email at billingtonssugar@mando.co.uk or via phone on 01296 717997. Our lines are open from 9am – 5pm, Monday to Friday. Please note that this helpline is dedicated to responding to queries about this promotion only.
  3. No cash or other alternative available in whole or in part except owing to circumstances outside the reasonable control of the promoter, the promoter reserves the right to substitute a suitable alternative of equal or greater value.
  4. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:
    • Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
    • Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this promotion.
    • Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion.
    • Inaccessibility or unavailability of the internet or the website or any combination thereof.
    • Any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion
    • Any damages or injuries due to the misuse of the cake tin or the user’s negligence or misconduct

Promoter: Billington's, Sugar Way, Peterborough, PE2 9AY. Claims should not be sent to this address.

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Frequently Asked Questions

The Promotion

What is the Billington’s ‘FREE Limited Edition Cake Tin’ promotion?

From 01/09/2013 to the 31/03/2014, Billington’s is offering you the chance to claim a free cake tin with two codes from promotional packs

To claim, simply go to www.billingtons.co.uk to enter two codes (printed on the final page of on-pack leaflet) from promotional packs of Billington’s Sugar (look out for the ‘Free Limited Edition Cake Tin’ flash on the front of pack).

Claims are limited to 1 per household or stated email address; two codes will give you one cake tin. There is one code per pack. Each code can only be used once.

Which product is the promotion available on?

You’ll find printed on codes on the final page of on-pack leaflet stickered to the front of promotional packs while stocks last:

  • Billington’s Light Muscovado 500g
  • Billington’s Dark Muscovade 500g
  • Billington’s Molasses 500g
I’ve got my pack, but I can’t find my code?

Codes can be found printed on the final page of the leaflet stickered to the front of promotional packs of Billington’s Sugar.

When does the promotion take place?

The Free Limited Edition Cake Tin offer is available from 01/09/2013 until midnight on 31/03/2014.

I’ve got two promotional packs but there is nothing on the website

The promotion is available until 31/03/2014.

Code problems

There is no code on my Billington’s pack. What should I do?

First double-check that the pack is a promotional “Free Limited Edition Cake Tin” pack.

Codes are 8 digits long and can be found printed on the final page of the leaflet stickered to the front of promotional packs.

If you have your leaflet but are still unable to find your code or can’t read it, please call the consumer helpline on 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

How many codes can I enter?

Claims for the Billington’s Cake Tin are limited to 1 per household per email address.

What if my code is not working?

Check the code you have entered matches the one that appears on your promotional Billington’s pack (please note that codes can only be used once). Should the problem persist, please call 01296 717997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

I can’t read the code on the pack – what should I do?

Please call us on 01296 717 997. Keep your pack to hand because it may provide information which will help us solve the problem. Our lines are open from 9am to 5pm, Monday to Friday.

Entry to the promotion

How do I enter?

To claim your Billington’s Cake Tin, enter two unique 8 character codes found on promotional 500g packs of Billington’s Sugar at www.billingtons.co.uk

Are there any age restrictions?

Participants must be 16 years or over.

Can I participate if I live outside of United Kingdom, the Republic of Ireland, the Isle of Man or the Channel Islands?

Unfortunately not. You cannot participate in this promotion if you live outside of the United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland, the Isle of Man or the Channel Islands.

Do I need to keep the packaging from the product?

Yes, please keep hold of your pack labels for the purposes of verification should there be any problems with your claim.

Who can I call if I am having problems participating in this promotion?

For all promotional queries, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

Using the website

How will I know if my code has been entered successfully?

If your code has been entered successfully, you will be taken through to the next stage of the claim process to enter your details.

If there is a problem with the code you have entered you will be advised of this on-screen.

How will I know that my claim has been processed fully?

When your claim has been fully processed you will see a thank you page letting you know when you can expect your cake tin to be delivered.

A confirmation email will also be sent to the email address you submitted as part of your claim. This will confirm your order.

What are the minimum entry requirements?

In order to claim a cake tin online, you must provide your full name, date of birth, a valid email address and your daytime delivery address.

Do I need an email address to enter?

Yes. In order to validate your claim for a free Billington’s cake tin you must have a valid email address.

Billington’s Cake Tin

What is the Billington’s Cake Tin?

The Billington’s Cake Tin is a 230mm square x 100mm high foodsafe tinplate cake tin.

Is there an alternative gift on offer?

No, there is no cash or alternative gift available.

When will my Billington’s Cake Tin be delivered?

The Promoter will despatch all cake tins within 28 days the successful claim to the address provided during entry at www.billingtons.co.uk

In the event that there are any queries raised regarding delivery information the Promoter may need to contact the participant. Participants should therefore provide an email address when claiming on which they are happy to be contacted if necessary.

Can you arrange for the cake tin to be sent to a different address?

No. Cake tins can only be posted to the address provided when claimed on www.billingtons.co.uk

My cake tin is damaged, what can I do?

If your Cake Tin arrives damaged, please call 01296 717 997. Please note, we may ask you to send the damaged cake tin back to us before sending a replacement. Our lines are open from 9am to 5pm, Monday to Friday.

My cake tin hasn’t arrived yet, what can I do?

Firstly please check your confirmation email and the date by which your cake tin will be delivered.

If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.}If 28 days have passed since you place your claim and you still haven’t received you cake tin, please call 01296 717 997. Our lines are open from 9am to 5pm, Monday to Friday.

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